Download PDF Slang Rules!: A Practical Guide for English Learners (Merriam Webster Learner's)
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Slang Rules!: A Practical Guide for English Learners (Merriam Webster Learner's)
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About the Author
Orin Hargraves is the author or editor of six books and numerous articles about language. He is a noted lexicographer whose latest books include Mighty Fine Words and Smashing Expressions; New Words; Slang Rules!; and Spell It!, the official study guide for the Scripps National Spelling Bee. He is the book review editor of Dictionaries, the journal of the Dictionary Society of North America.
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Product details
Series: Merriam Webster Learner's
Paperback: 185 pages
Publisher: Merriam-Webster, Inc. (September 1, 2008)
Language: English
ISBN-10: 0877796823
ISBN-13: 978-0877796824
Product Dimensions:
7.8 x 0.3 x 10 inches
Shipping Weight: 12.8 ounces (View shipping rates and policies)
Average Customer Review:
4.7 out of 5 stars
13 customer reviews
Amazon Best Sellers Rank:
#444,491 in Books (See Top 100 in Books)
I'm a volunteer working with an adult English Language Learner. His English is actually pretty good but figuring out what Americans are saying is a bit of a challenge. In addition to the regular old ordinary vagaries of English, there is the issue of slang. For example, in our second session he asked for help figuring out phrases like "How's it going?" or "What's up?" which seem to bear no relation to "How are you?" This book is working very well for us.
I liked the content and use of this book. I thought some of the words were a little outdated but language changes daily, so it was expected. My students didn't enjoy this book as much as I did teaching it.
AFTER READING, GAVE IT TO A FRIEND THAT WAS TEACHING ENGLISH TO ADULT LATINOS. Learning any language ... Out in the real world∂ encountering slang is confusing.
Great teaching tool.
The best pathway to speak as an american guy!
very useful, it will be better if it comes with audio cd
Thank you!
Was a gift for a friend who is learning English. I can't speak to how good it is as I personally have not read it but I do know that she is happy with it!
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- Sales Rank: #136724 in Books
- Published on: 2007-02-09
- Original language: English
- Number of items: 1
- Dimensions: 10.90" h x 1.00" w x 9.30" l, 3.34 pounds
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- Sales Rank: #8988023 in Books
- Published on: 2013-05-03
- Released on: 2013-05-03
- Original language: English
- Number of items: 1
- Dimensions: 9.68" h x .23" w x 7.44" l, .43 pounds
- Binding: Paperback
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Louisa May Alcott (November 29, 1832 – March 6, 1888) was an American novelist best known as author of the novel Little Women and its sequels Little Men and Jo's Boys.[1] Raised by her transcendentalist parents, Abigail May and Amos Bronson Alcott in New England, she grew up among many of the well-known intellectuals of the day such as Ralph Waldo Emerson, Nathaniel Hawthorne, and Henry David Thoreau. Nevertheless, her family suffered severe financial difficulties and Alcott worked to help support the family from an early age. She began to receive critical success for her writing in the 1860s. Early in her career, she sometimes used the pen name A. M. Barnard. Published in 1868, Little Women is set in the Alcott family home, Orchard House, in Concord, Massachusetts and is loosely based on Alcott's childhood experiences with her three sisters. The novel was very well received and is still a popular children's novel today. Alcott was an abolitionist and a feminist. She died in Boston.
- Sales Rank: #5714078 in Books
- Published on: 2013-08-25
- Original language: English
- Number of items: 1
- Dimensions: 7.81" h x .11" w x 5.06" l, .12 pounds
- Binding: Paperback
- 46 pages
About the Author
Louisa May Alcott (1832-1888) is the author of the beloved Little Women, which was based on her own experiences growing up in New England with her parents and three sisters. More than a century after her death, Louisa May Alcott's stories continue to delight readers of all ages.
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- Sales Rank: #692984 in Books
- Published on: 1995-10
- Original language: English
- Number of items: 1
- Dimensions: .73" h x 9.62" w x 12.65" l,
- Binding: Hardcover
Language Notes
Text: English (translation)
Original Language: German
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- Sales Rank: #3256587 in Books
- Brand: Brand: Gower Pub Co
- Published on: 2004-10-28
- Original language: English
- Number of items: 1
- Dimensions: 9.50" h x 6.75" w x .75" l, 1.01 pounds
- Binding: Hardcover
- 174 pages
FeaturesReview
'Anyone wishing to know how to approach the introduction of measurement within their business, could pick up this book and with the assistance of the useful checklists and toolkits , immediately start implementation.' Tracey Orr, Culture and Service Manager, Midlands Co-operative Society Limited, UK. '...this book explains how to put the customer at the centre of our decision making to avoid costly mistakes and deliver meaningful business results.' Mandy Spooner, Head of Organisational change, RAC plc. 'The author of this book offers an ensemble of concrete methods and twchniques that aim to measure the effectiveness of managing customer relations, from preparing the tools to getting the most from the results.' EFMAS, Februaury 2005 'I am impressed with the thoroughness of detail in each chapter. Essentially, the content of the book is presented in a ready-to-use format and as a one stop shop, the book hits the mark. The target audience for this book is practioners and you will get your money's worth. I'm impressed enough by the content and presentation of this book to have a look at the four other books by Ms. Cook.' Leadership and Organizational Development. 'Sarah Cook's book is a valuable resource for any organization attempting to develop, maintain or improve the quality of their customer service.' Terri Feldman Barr, Miami University, Ohio, U.S.A.
About the Author
Sarah Cook is Managing Director of service excellence consultancy, Stairway Consultancy and author of Compendium of Questionnaires and Inventories Volumes 1 and 2, Compendium of Customer Service Questionnaires, and Process Improvement, all published by Gower.
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